PRIVACY POLICY

LPMC, LLC ("LPMC") operates a mortgage banking platform under the dba Landmark Professional Mortgage Company.  As a mortgage company, LPMC is entrusted with the personal information of our customers, and we take that responsibility very seriously.  Federal law requires us to tell you how we collect, use, share, and protect our customers’ information.  Protecting the privacy and security of customers’ personal information is very important to us, and this Privacy Policy Statement sets forth the manner in which we safeguard their information.  Please read this notice carefully to understand our policy.

Our Commitment to Our Customers

At LPMC, we are committed to our customers, and part of that responsibility is protecting their information,  As such, we are committed to the following:

  • We will not sell or share their information to any third-parties who wish to market services to them.
  • We have developed stringent policies and procedures to facilitate the protection of their information.
  • Our employees and management are committed to safeguarding their information, and enforcing the policies and procedures to facilitate that goal.

Protection of Customers’ Information

LPMC does a variety of things to protect their information, and the following are just a few of those methods:

  • We limit the access to customer information to those employees that have a reason to know.  This limits the exposure of customer information.
  • We have implemented policies and procedures to safeguard customer information, and our employees are obligated to follow those policies and procedures.
  • Our employees follow company rules regarding the physical security of our workplace and records.
  • All of the implemented safeguards were designed to meet the requirements of state and federal laws.
  • The third-party vendors we utilize are contractually required to safeguard information in accordance with state and federal laws.

When We Collect Customer Information

In the course of meeting our customer’s needs, we may collect information in the following manner:

  • Through information provided to us on a variety of forms and documents, including an application.
  • Information collected from third-parties.
  • Information about their computer hardware and software that may be automatically collected including, but not limited to, their IP address, browser type, domain names, and web referring website addresses.

What We Collect

  • Identification information – names, addresses, telephone numbers, and Social Security numbers.
  • Application information – information provided to us via their application, which could include amongst other things, information regarding assets, income, liabilities, and employment information.
  • Transaction and Experience information – transaction and account history information such as account balances, payment history, and account usage.
  • Consumer Report information – such as credit history and credit reports.
  • Information from outside sources – includes information like employment history, loan balances, credit card balances, insurance coverage, and other information.

Disclosing to Other Parties

LPMC does not share customer information with other parties who wish to market or sell their services to consumers.  In certain limited instances, LPMC may disclose information to the following parties:

  • Government entities, courts or other entities, in response to subpoenas and other legal processes.
  • Parties or entities in which the customer requests us to disclose such information.
  • Companies that perform support services to LPMC in connection with the fulfillment of our services to the customer.

Tips to Help Customers’ Protect Their Information

The following are tips that customers’ can use to help ensure the safeguarding of their information:

  • Make sure their information is stored in a secure location (e.g. safes or locked drawers).
  • Password protect their home computer, utilize different passwords for the various sites they access, and install a firewall and a virus protection program.
  • Use a shredder to destroy documents that have personal information.
  • Be sure customers’ know who they are communicating with if offering sensitive information.
  • Review all of their accounts frequently to ensure that the activity taking place is accurate.
  • Do not respond to emails requesting account numbers, passwords or PINs without verifying the legitimacy of the email with the requesting entity.

Additional Disclosure for California Customers

In accordance with California law, we will not share information we collect about California residents with any other company, except as permitted by law.  Residents of the State of California have the right to request from companies conducting business in California, a list of all third-parties to which the company has disclosed personal information during the preceding year for direct marketing purposes.  Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-Out or Opt-In choice for use of customers’ personal information by third-parties for marketing purposes, the company may instead provide the customer with information on how to exercise their disclosure choice options.

Landmark Professional currently does not share customers’ information with any third-parties for marketing purposes, thus we are not required to maintain or disclose a list of the third-parties that received their personal information during the preceding year for marketing purposes.

If a customer is a California resident, and requests information about how to exercise their third-party disclosure choices, they must send a request to the following address, with a preference on how our response to their request should be sent (email or postal mail).  They may contact us at:

LPMC, LLC
Attn:  Compliance Department
1255 Lee St SE, Suite 200
Salem, OR 97302

Assistance to Victims of Identity Theft

If a customer believes they have been a victim of identity theft as a result of the information provided to us, please have them contact us immediately at (800) 239-6653.

In addition, they should also report this crime to their local law enforcement authority, and the Federal Trade Commission.  Information on how to contact the FTC can be found at www.ftc.gov